Shipping policy
Effective Date: 04/10/2024
Thank you for shopping at Snapcrafts! We are committed to delivering your order accurately, in good condition, and always on time.
Order Processing:
- All orders are processed within 3-7 business days.
- Orders are not shipped on weekends or holidays.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the destination.
- We sometimes offer free shipping for all orders unless otherwise mentioned.
Shipping Confirmation and Tracking:
- You will receive a confirmation email with a tracking number once your order has been shipped.
- Please allow up to 72 hours for the tracking information to become available.
Shipping Times:
Delivery times depend on location, product availability, and other factors.
For standard shipping:
- Australia and New Zealand: 7–14 business days
- Other countries: 6–27 business days
Please note that expedited shipping is not available at this time.
International Shipping:
- We offer international shipping to select countries. Shipping rates and delivery times vary.
- International customers are responsible for any customs and import duties.
Lost or Damaged Items:
- We are not responsible for items lost or damaged during shipping.
- If your order arrives damaged, don't hesitate to get in touch with us within 3 days with photos of the damaged items and packaging.
Address Accuracy:
- Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Shipping Partners:
- We partner with reputable carriers to ensure reliable and timely delivery.
Order Tracking:
- To track your order, visit our order tracking page and enter your tracking number.
Contact Information:
- If you have any questions or concerns about your order or our shipping policy, please get in touch with our customer support team at shop@snapcrafts.com.au.
Policy Changes:
- We reserve the right to update our shipping policy at any time. Please check our website for the most current information.
Note: All our products are made-to-order and shipped directly from China unless stated otherwise.
By placing an order with Snapcrafts, you agree to the terms outlined in this shipping policy.
Thank you for choosing Snapcrafts!